Creative Writing Class W29/12 Pembury

Cancellation Policy

Creative Writing Camp (Ages 6–12) — Booking Policy 1) Eligibility Camp is for children aged 6–12 at the start date of the course. A parent/guardian must complete the booking on the child’s behalf. 2) Booking & Payment Places are offered on a first-come, first-served basis. An invoice will be issued before the course starts and is payable 14 days before the start date. Your child’s place is confirmed only once payment is received in full. Late payment: If payment is not received by the due date, the booking may be cancelled and the place offered to the waiting list. 3) Cancellations, Transfers & Refunds No refunds are available for cancellations by the participant for any reason. You may transfer the full value of your booking to a future camp (subject to availability) if you notify us at least 72 hours before the start date. One transfer per booking; transferred credits must be used within 12 months of the original start date. Provider cancellation: If we must cancel (e.g., low enrolment, tutor illness, force majeure), you may choose a transfer to another date or receive a full refund. 4) Attendance & Conduct Children must be dropped off and collected by a named parent/guardian or authorised adult. We reserve the right to request early collection or remove a participant whose behaviour persistently disrupts the group or poses safety concerns. No refund is provided in such cases; a transfer may be offered at our discretion. 5) Health, Additional Needs & Medications Please share relevant medical, learning, or access needs on booking so we can support your child. Any medication must be clearly labelled and handed to staff with written instructions. Children with symptoms of infectious illness should not attend. 6) Safeguarding & Welfare All staff follow our safeguarding policy and code of conduct. We may require proof of identity for the adult collecting a child. 7) Photography & Creative Work We will request explicit consent for photography/filming. If consent is not given, we will respect this. Children retain copyright in their original writing; by attending, you grant us a non-exclusive license to display anonymised excerpts for educational/promo use (opt-out available). 8) Personal Belongings Please label items. We are not liable for loss or damage to personal belongings. 9) Data Protection We collect and store booking information solely to manage attendance, safeguarding, and communications, in line with our privacy policy. 10) Emergencies & Force Majeu

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